AI Operations

SLSQ327R184 Product Manager, AI Ops We are reimagining GTM at Databricks and are seeking a hands-on, technical Product Manager to own AI-powered GTM agents end-to-end - building and prototyping agents directly on Databricks. You'll sit on the AI Ops team, between senior GTM leadership, Sales Ops, and the field - translating field reality into a product roadmap that improves how Databricks sells at every stage of the motion. This is a hands-on IC engineering role for someone who understands how AEs, BDRs, and CSMs actually operate and wants to build the agents that reimagine GTM processes in the age of AI. Key Responsibilities • Build agents on Databricks (the core of the role): Design, prototype, and ship GTM agents yourself on the Databricks platform. Write the workflow logic and tools, stand up and iterate on agents in notebooks and SQL, and debug and validate behavior with your own queries. This is hands-on building, not spec-and-handoff. • Agent behavior and quality: Define and implement how agents behave: decision logic, escalation paths, governance guardrails, and edge-case handling. Build evaluation in from the start: run experiments and A/B tests, measure quality, and tune prompts and workflows based on what the results show. • Own your agent surface end-to-end: Set the 2-quarter roadmap for your agent area, make the prioritization calls, and write the lightweight specs (PRDs / Business Intent Docs) that frame what you build. Advocate for regional and segment specific needs as team roadmaps come together. • Voice of the field: Run structured feedback loops with end users (often AEs and front-line managers) and convert what you hear directly into agent improvements you build and ship yourself rather than handing off a backlog. What We Look For: The two things tha…