IT Support Administrator I

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day. We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure while maintaining a strong focus on security, compliance, and a seamless employee experience. Our team works across a broad range of technologies and partners closely with employees throughout the company to troubleshoot issues, improve processes, and build reliable, scalable solutions as Affirm grows. We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure. Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation. As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives. What You'll Do: • Locally support and troubleshoot users within our NYC office • Remotely support and troubleshoot our end user’s problems • Educate on and enforce our IT compliance and policy obligations • Maintain our Zoom Rooms and AV hardware within conference rooms • Monitor for security threats and malware, staying ahead of the curve to protect our users • Occasionally maintain the in-office, local network infrastructure • Maintain enterprise systems and company IT assets such as servers and desktops What We Look For: • Experience with macOS administration and support • Ability to improvise and find immediate solutions • Experience managing forma…