Onboarding Manager, Customer Experience (Tokyo, Japan)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Onboarding Manager, you'll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. You'll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You'll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You bring strong communication and project management skills, and a genuine investment in customer outcomes. This is a full-time, hybrid role based out of our Tokyo hub. What you'll do at Figma: • Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout • Partner closely with Account Executives to ensure smooth customer handoff experience • Understand customer goals and successfully manage their onboarding timeline towards value • Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience • Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities • Develop content and enablement reso…