P-1448 About the Role Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation in Apache Spark and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience. The Impact You Will Have • Manage large strategic accounts to provide a high-touch support experience. • Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks. • Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg). • Project manage all open support cases to expedite support ticket closure. • Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution. • Directly engage on business-impacting situations and ensure recovery of functionality for the customer. • Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues. • Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems. • Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities. • Champion and advocate…
SLSQ327R771 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. • Remote - Charlotte (ideal) • Remote - NC • Remote - SC As a Strategic Enterprise Account Executive at D
CSQ427R326 PLEASE NOTE : Due to federal contract requirements and client site access obligations, U.S. citizenship is required to access classified information. Build and lead a team of Delivery Solution Architects. DSA’s lead the post sale
While candidates in the listed locations are encouraged for this role, we are open to remote candidates in other locations in various cities around the Northern California. REQ ID - FEQ327R249 Mission We are looking for experienced pre-sale
SLSQ427R432 Do you want to help solve the world's toughest problems with big data and AI? That is what we do every day at Databricks. We are looking for a creative, execution-oriented Enterprise Account Executive to join our UKI team and ma
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