Staff Designated Support Engineer

CSQ227R215 As a Staff Designated Engineer and tech subject matter expert, you will partner closely with our Field and Engineering teams to deliver high-touch specialised support and tailored technical solutions for Databricks' largest and most strategic customers in the Digital Native Business (DNB) segment. In this customer-facing role, you will leverage your technical expertise in Apache Spark™ and other data technologies to triage and resolve complex product issues and unblock our customers’ most critical technical challenges. The Impact You Will Have: • Perform advanced Troubleshooting and Root Cause Analysis to resolve performance and reliability issues in Spark, SQL, Delta, Streaming, and Databricks runtime features using tools like Spark UI metrics, Mosaic AI Model Service, DAGs, and event logs. • Discover requirements for continuous monitoring to detect early performance issues, working with R&D and NOC teams to optimise the DNB customer environments. • Build Rapid POCs, Test/Deploy/Monitor the solutions built by Databricks Engineering to address customer challenges and showcase advanced Spark/ML/AI runtime capabilities aligned with their business goals. • Develop comprehensive playbooks and maintain a knowledge base of common issues and solutions for Spark, ML, and AI workflows. • Train customer engineering and business teams on best practices in performance tuning, debugging, and effectively leveraging Databricks Features. • Pilot new best practices processes/ programs, champion process improvements, and collaborate with cross-functional teams to enhance the customer experience. • Advocate for customers in business review meetings and maintain close relationships as a trusted advisor and primary technical point of contact. • Collaborate onsite with Field Engin…